Refund & Returns Policy

Last updated: 30 September 2026

We want you to love your ÉLANORA purchase. If you don't, here is how returns work.

Change-of-mind returns (7 days)

You may return an unused, unopened product within 7 days of delivery for a refund of the product price. You cover the return shipping cost. Because skincare is a hygiene product, we cannot accept returns of opened or used items unless they are faulty.

Faulty, damaged or incorrect items

If your order arrives damaged, defective or not as described, email supportelanora@gmail.com within 7 days of delivery with your order number and a photo. We will replace the item or refund you in full, including shipping, at our cost. Your rights under the Consumer Protection Act remain unaffected.

How to return

Email supportelanora@gmail.com with your order number. We will confirm the return address and next steps. Items must be sent back in their original packaging.

Refunds

Approved refunds are paid to your original payment method within 10 business days of us receiving and inspecting the return. Original shipping fees are refunded only for faulty or incorrect items.