Returns & Refund Policy

At ÉLANORA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation email)

For hygiene reasons, opened or used skincare products cannot be returned unless they are faulty or damaged.

Damaged or Faulty Items

If your product arrived damaged or defective, please contact us within 48 hours of receiving your order. Send us an email at supportelanora@gmail.com with:

• Your order number
• A photo of the damaged or faulty item

We will arrange a replacement or full refund at no cost to you.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days back to your original payment method.

Non-Returnable Items

• Opened or used skincare products (unless faulty)
• Items purchased on sale or with a discount code
• Gift cards

How to Start a Return

Email us at supportelanora@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with instructions.

Contact Us

Questions? Reach us at supportelanora@gmail.com