Shipping policy
Shipping Policy
Thank you for shopping with ÉLANORA. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended slightly.
Shipping Times
Estimated delivery times:
🇿🇦 South Africa: 7–15 business days
Please note that delivery times are estimates and may vary depending on courier operations, customs processing, weather conditions, and other factors beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take several days to appear after shipment.
Shipping Costs
Shipping costs are calculated at checkout where applicable.
From time to time, ÉLANORA may offer free shipping promotions.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate.
ÉLANORA cannot be held responsible for orders delivered to incorrectly provided addresses.
If you notice an error in your shipping details, please contact us immediately at supportelanora@gmail.com
Delayed Deliveries
While we strive to meet all estimated delivery times, delays can occasionally occur due to:
- Customs clearance procedures
- Courier delays
- Severe weather conditions
- High shipping volumes
- Public holidays
We appreciate your patience and understanding in such situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate and resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: supportelanora@gmail.com
Business Name: ÉLANORA