Terms of service

Welcome to ÉLANORA. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General

This website is operated by ÉLANORA. Throughout the site, the terms “we”, “us”, and “our” refer to ÉLANORA. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products & Pricing

We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not warrant that all information is error-free.

Prices are subject to change without notice.

We reserve the right to limit quantities purchased and to discontinue products at any time.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

Suspected fraud
Pricing errors
Product availability issues
Violation of these Terms

If an order is cancelled after payment has been received, a refund will be issued to the original payment method.

5. Shipping & Delivery

Delivery times are estimates only and may vary depending on destination, courier delays, customs processing, or other factors beyond our control.

ÉLANORA is not responsible for delays caused by third-party shipping providers.

Customers are responsible for ensuring shipping information is accurate at the time of purchase.

6. Returns & Refunds

Please refer to our Refund Policy for information regarding returns, exchanges, and refunds.

7. Product Use Disclaimer

Our skincare products are intended for cosmetic use only.

Results may vary between individuals depending on skin type, usage, and other factors.

The information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition.

If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.

8. Intellectual Property

All content on this website, including logos, branding, images, text, graphics, and designs, is the property of ÉLANORA and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, ÉLANORA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

12. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: [Your Support Email]

Business Name: ÉLANORA

South Africa